1:1 Training

Due to limited availability any appointment that is part of a block booking cancelled or rescheduled less than 72hrs from the agreed appointment time will incur a charge equivalent to a full session cost (minus any additional expenses). Any 1:1 training purchased needs to be used within 1 year of purchase – after which time the order is considered completed.

Any pre-paid training blocks (blocks of 3 or 10) are non-refundable. They can however be transferred to other services (group classes etc) at the discretion of the Oxford Dog Training Company.

Remote Behavioural Assessments and Ask The Trainer

Our remote training options are non-refundable. Any remote training purchased needs to be used within 1 year of purchase – after which time the order is considered completed.

Training Guides

Our downloadable training guides are non-refundable.

The Calm Dog Workshop

1. You can cancel within 24 hours of booking and receive a full refund.

2. If your dog is not approved, you will be notified by email. From the time the email is sent, you have 24 hours to cancel and receive a full refund. If you do not cancel within this time, your place will be confirmed without your dog, and the standard cancellation policy will apply.

3. If you cancel after 24 hours, but more than 30 days before the course start date, you will receive a 50% refund, minus a 10% processing fee.

4. No refunds will be given if you cancel less than 30 days before the course start date or if you do not attend the event.

5. Transfers and rescheduling are at the discretion of the Oxford Dog Training Company.

6. Refunds may take 1 to 2 billing cycles to appear on your statement.

Dog Registration Terms & Conditions

1. Your dog must be approved before attending.

2. If your dog is approved, you are responsible for your dog’s care, supervision, and behaviour at all times.

3. Your dog must be spayed or neutered to attend , unless an exception is approved for dogs under 10 months old.

4. Your dog must be vaccinated, and proof of vaccination may be required.

5. Aggressive dogs or dogs with behavioural issues are allowed, subject to approval.

6. If you provide false or misleading information about your dog, you will be removed from the course without a refund.